Terms & Conditions
Welcome to MR.OFFICE Malaysia online store.

Terms and conditions stated below applies to all visitors and users of MR.OFFICE Malaysia online store.
You're bound by these terms and conditions as long as you are on www.mroffice.my.



 




General
The content of terms and conditions may be changed, removed or deleted at any time. Please note that MR.OFFICE Malaysia have the rights to change the contents of the terms and conditions without any prior notice. Any violation of rules and regulations of these terms and conditions, MR.OFFICE Malaysia may take necessary actions against the offender(s).
 


Order
All orders are considered valid upon successful of payment and subject to terms and conditions stated herein.
 


Payment
Term of Payment

Full payment upon check out order

Payment Method

After placing your order, you have 36 hours to make payment to avoid your order being cancelled. The below are few payment methods offered by us :

1. Online Transfer. (All major local banks)

2. 
Credit Card. (VISA & MASTERCARD)

3. Manual Payment / Bank Transfer.
 


 
Delivery
We do not deliver to PO Boxes address.

Fast Delivery Within 3~7 working days.(Kindly chat with our Sales Consultant)
In-stock Within 7~10 working days.
Pre-order Within 15~30 working days.






All delivery will be fulfilled by our in-house lorry team.




 
Installation
We also offer PROFESSIONAL installation service at reasonable charges within Klang Valley only.

For areas out of Klang Valley, kindly contact our customer service officer @ 
+6014-686 2688 for quotation.

 
 
Return or Exchange
All items can be returned or exchanged with the below circutamces :-

a) Wrong items had been received.
b) Damages or defects to the items.

For any reason should you wish to return your item(s), you have 7 days upon receiving the item(s) to return your order.

Please contact 
our customer service officer @ +6014-686 2688 to initiate the return.

 
 
Refund
For refunds via Online Banking, Credit Cards & Manual Payment, it will take 5-14 working days for your refund to be reflected into your bank or credit card account from the day your refund was initiated.

The information provided should match specific information in our database.


 
 
Warranty
Warranty Coverage

MR.OFFICE Malaysia as (''Seller'') warrants any and all of its products against manufacturing defects for period of 400 days from the date of substantial completion. Seller will repair or replace any product, which fails under normal and reasonable use of which the product is intended for. Damage or repairs arising from abuse, accident, vandalism, or alteration of the product from its original conditions, shall NOT be considered as manufacturing defects.

MR.OFFICE Malaysia does not warrant :
  1. Natural variations in wood grain or figure or the presence of character marks.
  2. Changes in surface finishes, including colorfastness, due to aging or exposure to light.
  3. Marks, scars, or wrinkles occurring naturally in leather.
  4. Veins, marks, voids, fissures, or cracks found naturally in stone.
  5. Failure resulting from normal wear and tear.
  6. Pilling of textiles.
  7. The matching of colors, grains, or textures of natural materials.
  8. The colorfastness or the matching of colors of textiles, including an exact match to cuttings, samples, or to swatch cards.
  9. Damage, marking, or staining of veneer surfaces due to contact with rubber or similar compounds.
  10. Damage from sharp objects or imprinting from writing instruments, or prolonged exposure to direct sunlight.
  11. Damage, marking, or staining of cushions due to prolonged exposure of weight stacked on top (stackable chairs).
  12. Discoloration of any light-colored textiles due to soiling, stains, or dye transfer from clothing including denim.
  13. Foreign objects abrading fabric over time.
  14. Products that are exposed to extreme environmental conditions or that have been subject to improper storage.
  15. Damage, expanded, marking or staining of laminated chipboard wood top due to exposure to liquids.
  16. Products that being classified as Special made, Custom made, or unwarranted.

Please write to mroffice2u@gmail.com to schedule a warranty service.

During 400 days of purchase, MR.OFFICE Malaysia provides complete warranty and free labor service.

After applicable warranty period, MR.OFFICE Malaysia will still continue to provide service support. Parts, transportation and labor shall be sole responsibility of buyer.




 

Privacy Policy

Site Contents and Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by MR.OFFICE Malaysia.

Comments and Feedbacks

All comments and feedbacks to www.mroffice.my will be remain MR.OFFICE Malaysia's property.

User shall agree that there will be no comment(s) submitted to the www.mroffice.my will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.


Product Information

We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

Newsletter

User shall agree that MR.OFFICE Malaysia may send newsletter regarding the latest news/products/promotions etc through email to the user.

Indemnification

The user shall agree to defend, indemnify and hold MR.OFFICE Malaysia harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.


Link to other sites

Any access link to third party sites is at your own risk. www.mroffice.my will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.

Inaccuracy Information

From time to time, there may be information on www.mroffice.my that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please check out “Return, Exchange and Refund Policy”.

Termination

This agreement is effective unless and until either by the customer or www.mroffice.my. Customer may terminate this agreement at any time. However, www.mroffice.my may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.


Collected Information

We only collect the informations that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer's personal information during the account registration on our site on our site.

Personal Identification Details

Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.

Confidentiality

Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.

Changes to our Privacy Policy

MR.OFFICE Malaysia have the rights to do any changes/updates Privacy Policy contents without giving prior notice to the customers. Do keep track on the Privacy Policy page on our website.


Security

Our company website do applies appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.

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